BigMailer Reviews

BigMailer has an overall rating of 5.0 based on 19 reviews. Customer feedback on BigMailer is mixed: BigMailer reviewers highlight positive aspects like user-friendly interface, robust automation features, excellent customer support, affordable pricing, which strongly appeal to small to medium-sized businesses, digital marketers, e-commerce brands, startups. However, BigMailer is often criticized for its limited template options, occasional deliverability issues, lack of advanced analytics, slow customer response times.

5.0/5.0

19 reviews

5 Stars

19

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All BigMailer Reviews (19)
lazyelephant935
December 28, 2022
"BigMailer is truly amazing..."
BigMailer is truly amazing for managing all our marketing and onboarding email campaigns. This product comes packed with advanced and handy features. Their tech support and service are top-notch, and they've managed to resolve every single one of our questions so far. I highly recommend it!!!!
rohanmanjarah
December 23, 2022
"Tang Chia Hung"
I gotta say, the service is fantastic! The connection to Amazon SES is super smooth.
lazyswan850
November 30, 2022
"Awesome product and customer support"
Fantastic customer support. Awesome product. We would’ve made the switch to BigMailer ages ago if we had known about it. Their platform is super dependable and sturdy.
necuviseluna
September 26, 2022
"10/10. Fantastic platform, easy to navigate yet packed with features. Incredible support, feels like chatting with the owner :)"
I'm kinda new to email marketing and switched over from a pricier pay-per-email service. I stumbled upon BigMailer while looking for a way to cut down on my email marketing expenses (I've got about 100,000 contacts).

I thought getting this set up would be a real hassle, but it turned out to be a breeze. Not tough at all. Their support team is super quick to respond (and they're based in the USA). I even had the chance to get assistance from the founder -- that was pretty neat.

All in all, I give my whole experience a solid 10/10. Being a newbie in email marketing, I had a ton of questions, and there was ALWAYS someone around to help me out.

What really impressed me was the platform itself - it's very well crafted and user-friendly, not too complex but still loaded with features.

The support team really took the time to guide me whenever I felt lost or needed help with reducing my complaint/bounce rate. They genuinely go above and beyond to ensure you succeed. They clearly get that their customers' success means their own success.
happyrabbit656
August 20, 2022
"BigMailer - Easy to Use, Powerful, and Great Support!"
I’m just diving into some high-volume email campaigns, and I gotta say, BigMailer is impressing me! When I stack it up against MailChimp, it’s just as powerful, but the interface on MailChimp? Nah, BigMailer wins hands down for ease of use! It’s straightforward, effective, and super user-friendly. And let me tell you, their support is top-notch too! If you ask me, they tackle my questions—big or small—with genuine answers that help me move forward, unlike some places that just throw out generic replies or links to help docs. The responses from BigMailer’s support are quick, direct, and detailed enough to save you from the usual back-and-forth that can happen with other chat support services.
organicelephant351
April 26, 2022
"Ideal solution for hectic entrepreneurs"
This is an ideal solution for hectic entrepreneurs or marketing leads. I quickly grasped what I had to accomplish, the sending functioned smoothly, and I received all the details I required in the report.
mariahoran42
March 04, 2022
"Top-notch mailing service!"
I've tried a bunch of mailing services, but BigMailer.io takes the cake. Their team really went the extra mile to make sure my initial send was spot on. I can't recommend them enough!
JamieGonzales
January 24, 2022
"Absolutely amazed by the top-notch..."
I’m truly amazed by the top-notch support that BigMailer offers. After switching my account from Klaviyo to BigMailer, I couldn't be happier. The savings I’m seeing with BigMailer are incredible, and their customer service is simply the greatest.
GuyDaniels
January 03, 2022
"Great shopping experience!"
Great shopping experience! I've been using BigMailer for two years now, and their customer service is top-notch. The setup is super simple, and if you run into any issues, they'll be there to assist you.
crawforddonald701
December 26, 2021
"Awesome support and user experience"
The customer support is top-notch and the user interface is really great. Definitely worth a shout-out!!
organicrabbit979
November 13, 2021
"Dependable"
Dependable, handy regular updates, and responsive assistance.
Sean.Chavez
October 17, 2021
"Fantastic Tool for Email Marketing"
The key thing to note is that this software works seamlessly with Amazon SES, which provides a solid service at a really low price. We received excellent help through chat support while setting up our Amazon SES account. Plus, they addressed all our questions before we even signed up. Emails are going out smoothly without any hiccups, and we haven't encountered any significant problems so far. In short, it’s packed with all the crucial features you need for effective email marketing. Bigmailer offers a fantastic deal for an email marketing tool.
blackmeercat439
August 31, 2021
"This is what service looks like!"
I was totally unaware of all the effort involved in this whole thing. BigMailer really looked after me and guided me through each phase of the journey. I faced a rough beginning since COVID-19 had left our mailing lists pretty much inactive for over a year. Lilia was a huge help, stepping in and supporting me with everything while showing me the ropes.
Brandie.Carter
March 23, 2021
"My top pick!"
This is the only email service I’m sticking with these days; I’ve given a bunch a shot. Keep up the awesome work, bigmailer!
RicardoFrazier
February 03, 2021
"Finding the Right ESP for My Needs"
Having checked out a bunch of other ESPs, I gotta say, BigMailer really nails it for my business. They pay attention to what their users want and create the tools we actually need.

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